Peran dan Tugas Customer Service dalam Meningkatkan Pelayanan Kepada Peserta Pensiun di PT Taspen (Persero) Cabang Bogor

Utami, Elissa Desrinita (2022) Peran dan Tugas Customer Service dalam Meningkatkan Pelayanan Kepada Peserta Pensiun di PT Taspen (Persero) Cabang Bogor. Project Report. IPB University.

	Text (Cover) J3A119065-01-Elissa Desrinita Utami-Cover.pdf Download (948kB)
	Text (Ringkasan) J3A119065-02-Elissa Desrinita Utami-Ringkasan.pdf Download (763kB)
	Text (Daftar isi) J3A119065-03-Elissa Desrinita Utami-Daftar isi.pdf Download (950kB)
	Text (Pendahuluan) J3A119065-04-Elissa Desrinita Utami-Pendahuluan.pdf Download (781kB)
	Text (Tugas Akhir (Full Text)) J3A119065-05-Elissa Desrinita Utami-tugasakhir.pdf Restricted to Repository staff only Download (1MB)

Abstract

Taspen is a company assigned by the government to improve the welfare of the State Civil Apparatus (ASN) through insurance and pension programs. In serving retired participants, of course, the company will provide guidance and direction through face-to-face socialization activities with the participants. In this case, good service is very necessary for the company in order to create a good impression for the company. So this is where the important role of a Customer Service in providing services is also as a relationship builder with retired participants.

Keywords: customer service, retirement participant, taspen

Item Type:	Monograph (Project Report)
Uncontrolled Keywords:	customer service, peserta pensiun, taspen
Subjects:	Student Project Report
Divisions:	School of Vocational Studies > Communication
Depositing User:	KMN SV IPB
Date Deposited:	03 Aug 2022 04:42
Last Modified:	03 Aug 2022 04:42
URI:	https://ereport.ipb.ac.id/id/eprint/9842

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