Proses Komunikasi dalam Penyelesaian Keluhan Transaksi QRIS oleh Merchant Support pada Aplikasi Dana.

Kartikasari, Syifa Azahrah (2022) Proses Komunikasi dalam Penyelesaian Keluhan Transaksi QRIS oleh Merchant Support pada Aplikasi Dana. Project Report. IPB University.

	Text (Cover) J3A119224-01-Syifa-Cover.pdf Download (1MB)
	Text (Ringkasan) J3A119224-02-Syifa-Ringkasan.pdf Download (1MB)
	Text (Daftar Isi) J3A119224-03-Syifa-Daftar Isi.pdf Download (1MB)
	Text (Pendahuluan) J3A119224-04-Syifa-Pendahuluan.pdf Download (1MB)
	Text (Tugas Akhir (Full Text)) J3A119224-05-Syifa-Tugas Akhir.pdf Download (2MB)

Abstract

Merchant Support has a big role for the company's success in serving customer complaints. Dana Indonesia has collaborated with various online and offline merchants in serving payments through QRIS. The purpose of writing this Final Report is to explain the duties and roles of Dana Indonesia Merchant Support related to QRIS transactions in the Dana Application, explain the process of resolving customer complaints related to QRIS transactions on the Dana application, and explain the obstacles and solutions that occur while being a Merchant Support at DANA Indonesia. The Merchant Support Division is tasked as a customer complaint resolution team, communicating transactions to partners, conducting investigations between partners to the internal team, monitoring transactions that occur with partners, and as a liaison person who is responsible for transactions with partners. In the process of resolving complaints, Merchant Support sometimes encounters obstacles, but there are always solutions to overcome these obstacles.

Item Type:	Monograph (Project Report)
Uncontrolled Keywords:	dompet digital, merchant support, transaksi.
Subjects:	Student Project Report
Divisions:	School of Vocational Studies > Communication
Depositing User:	KMN SV IPB
Date Deposited:	02 Aug 2022 02:58
Last Modified:	02 Aug 2022 02:58
URI:	https://ereport.ipb.ac.id/id/eprint/9854

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